You have the right to cancel your order within 24 hours without providing a reason.
The cancellation period is 24 hours from the time your order is confirmed. You cannot cancel your order once the package has been fulfilled.
To exercise your right of cancellation, please notify us of your decision to cancel by providing a clear written statement (e.g., a registered letter or email) to:
Phone: +1 (206) 803-8766
Email: support@thecoollight.shop
As long as your cancellation request is sent within the 24-hour cancellation period, it will be considered valid.
Cancellation Consequences
Upon cancellation, we are obligated to refund all payments received from you, including delivery costs (except for any additional costs incurred if you selected a delivery method other than our standard, lower-cost option). Refunds will be processed promptly, within 5-10 days of receiving your cancellation notice. The refund will be issued using the same payment method as the original transaction, and no fees will be charged for the refund.